LDR     01474nam#a2200361#i#4500
001     3683100148661
003     CHORZ WSB
005     20200609000823.3
008     140303s2010####pl#||||gr||||#00|#0#pol#d
020     %a 9780415578042
035     %a (CHO)54376
040     %a WSB_Cho %c WSB_Cho %e PNN
041 1 # %a eng %h eng
100 1   %a Noe, Francis P.
245 1 0 %a Tourist customer service satisfaction %b : an encouter approach / %c [Uysal Muzaffer, Magnini Vincent P.]
260 #   %a New York %b Routledge %c 2010
300     %a ix, 193 s. %c 24 cm
500     %a 1. Introduction Defining encounter theory Encountering interactive roles Knowing the customer travel role Managing the travel situation Positioning the travel provider Appealing to the travel and provider roles Nuances of interpersonal interactions Going beyond satisfaction to loyalty Where do we go from here?
650   9 %a Zarządzanie turystyką
650   9 %a Tourism management
650   9 %a Hospitality industry
650   9 %a Przemysł hotelarski
650   9 %a Usługi turystyczne
650   9 %a Tourism services
650   9 %a Customer service
650   9 %a Serwis klienta
650   9 %a Customer satisfaction
650   9 %a Satysfakcja klientów
700 1   %a Uysal, Muzaffer
700 1   %a Magnini, Vincent P.
856 4 0 %u https://prolib.chorzow.wsb.pl/cgi-bin/wspd_cgi.sh/wo_ropis.p?IDRek=3683100148661 %z Rekord w katalogu OPAC biblioteki %9 LinkOPAC
920     %a 978-0-415-57804-2
999     %b prolib (08/06/2020) %y 2010